Forms + FAQs
New Account Applications
Frequently Asked Questions
What are your hours?
We are open Monday – Friday, 9am – 5:30pm and Saturday, 10am – 4:30pm. If you have any special needs outside of these hours, please give us a call.
We are closed on National Holidays: Thanksgiving (November 28th, 29th and 30th), Christmas / New Year’s Break (December 25th – January 1st).
Are all your props online?
We have a total of 50,000+ items in inventory. 100% of our inventory is online. (Most of our prop photos were taken as a reference for our inventory system and were never meant for public consumption - so please excuse any photos that are blurry, cropped, dark or just plain weird. We are slowly working on updating every image).
I can’t make it into the shop. Can you pull items for me?
First, make sure to create an account and log in. If you send us your confirmed set list we can pull furniture, surfaces, art and lighting, no matter how many items are on your list. If you need us to pull tabletop items and small objects for more than 15 items (which is time consuming), we will charge a 20% pull fee on top of your rental total. This is subject to staff availabilities as well as pick up deadlines.
Do I need an appointment?
There is no appointment necessary. While you are welcome to pop in and browse without an appointment, please note that in order to enter The Brooklyn Navy Yard you will need a security pass. Please call 646- 230-7747 or email us at inquire@lostandfoundprops.com or text us 646-246-7039.
How long is the rental period?
Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.
For example, if you were to pick up your order on a Monday, your props would be due back on the following Monday. Sunday being the 7th day, Monday would be considered your “grace” day.
If the props are not returned by 5:30 pm on the day your order is due, you will be charged late fees.
We do not offer any daily or weekend rates, however, we do offer long term rentals discounts.
What happens if I’m late with my return?
Overtime for props is charged at 10% per day beginning the day after the props were due back & thereafter. Surfaces and Furniture are charged at 20% per day.
What happens if I have an early return?
We do not offer discounts or refunds if props are returned early.
How many items can I hold?
We do not have a strict number limit on items to be held, however we ask that you let us know as soon as you can of any items we may release and please only hold items you feel are likely to be approved for your project. We will require your contact information, hold date and length of rental to hold an item for you.
When can I send our messenger / truck to pick up?
We will not pack up an order until we have verbal or written confirmation. Please make sure you send us an email or give us a call to confirm your order.
At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".
Do you deliver?
We do not deliver, but we are happy to recommend our favorite messengers: Lightspeed 212-594-3001 and Fleet Trucking 718-438-7511.
Can you help me down the elevator or meet me on the curb?
We cannot. You must hire a messenger service that is able to pick up the props directly from our location.
What happens if I cancel an order after confirmation?
Items that are cancelled after being confirmed are subject to a restocking fee (35% for furniture and 50% for surfaces and all other items). Orders that have left the premises will not be refunded.
What happens if something gets broken, goes missing or is soiled?
Renter assumes full responsibility for lost or damaged goods including those while in transit and must pay for the repairs or the replacement value as assessed by L+F. Renter does NOT have the option to keep broken / damaged items as part of the fee. These terms are non-negotiable. Soiled merchandise will be cleaned and billed to renter. Replacement / repair fees must be paid within one week of assessment or late fees will accrue.
What if we misplace your moving blankets?
Unreturned or lost moving blankets will be billed at $35 for each blanket.
What happens if the props we rented are never on camera/used?
All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.
Can I paint or modify the props?
No! Not unless given explicit permission in writing from the manager.
Is all artwork cleared?
All artwork available for rental at L+F falls into one of two categories: 1) We purchased the art directly from the artist or the family (estate) of the artist and they have given us their written permission to allow the artwork to be photographed and / or filmed. 2) We have thoroughly researched the artwork looking for the artist or any know estate for the artist. If the piece appears to be orphaned and not attached to any know living artist or active artist's estate, we allow the piece to be rented.
Can I buy your props?
Our props are solely for rent. On occasion we do have in-person sales of items that haven’t rented in a couple of years. Please be sure to subscribe to our newsletter or follow us on Instagram (@lostandfoundprops) for these events.
Does L+F ever consign or purchase props?
We are not taking on any new consigners at this time, but happy to see what you have - if we like it, we might purchase it.
What are your payment terms?
We accept credit cards, ACH, Zelle, wire transfers and checks. There is a $25 fee added onto Domestic and International Wires. We will send you an electronic invoice and payment link. Please contact us for our ACH and Zelle payment information. All invoices must be paid within 3 days of the rental pick up date.
Do you charge credit card processing fees or handling charges?
We do not charge credit card fees. However, due to inflation and the rising cost of doing business, we are currently adding a 5% surcharge to all rentals. Thank you for your understanding.
What happens if I pay late?
We reserve the right to charge 5% interest on overdue invoices that begin accruing on the 35th day and there after.
Tips for a perfect return!
You will receive an itemized invoice via email. Please consult this list (which has photos) and check off items as you pack them to be returned to L+F.
Please make sure to retain and use all packing materials for your return. We re-use our packing materials as much as possible, so please send it all back to us.
Please, DO NOT use any tape on bubble wrap! Taping the bubble wrap is unnecessary and causes many problems on our end. Also, please DO NOT apply tape directly to any of our props or surfaces—any resulting damage is subject to a repair or replacement fee.
Please do not affix any stickers or labels on the crates / bags that are supplied. There is a return address on all the address labels that are on the crates / bags.
Renter shall fully defend, indemnify and hold harmless L+F from all claims and lawsuits. The rental of any items from L+F and Surface Archive constitutes acceptance of the above policies.
Any more questions?
Just give us a call at (646) 230-7747
or email us at inquire@lostandfoundprops.com